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FWD launches chatbot for 24/7 travel insurance

January 24, 2019

Digital insurer FWD Singapore has launched a virtual personal insurance assistant named Faith. Faith can guide customers through the entire process of submitting a travel insurance claim.

The 24/7 virtual assistant is a result of the collaboration between FWD Singapore and Active.Ai, a Singaporean-based FinTech start-up that specializes in helping financial institutions process and understand unstructured customer data through its proprietary AI enterprise platform.

On the launch of Faith, FWD’s Singapore CEO, Abishek Bhatia commented, “When customers do need to make a claim on their insurance plans, they’d want the process to be seamless, quick and efficient. With Faith, this is exactly what they will experience, with the bonus that they can talk to her at any time of the day, from anywhere in the world, as long as they have a mobile device and a working internet connection.”.

Ravishankar, Co-Founder and CEO of Active.Ai said, “With the launch of Faith, FWD customers can now experience the immense potential of digital customer engagement and conversational insurance.”